Terms and Conditions

Refunds

We will give you a refund (shipping and handling is not refundable) only if the product is returned (at your cost - please insure the parcel).

Refund must be requested within 30 days of purchase, and proper return authorisation must be obtained. Refund will only be issued after we have received the goods and verified their condition.

Zofia Holdings Limited will refund based on proof of purchase. The refund will be returned in the same medium in which it was given.

Read below for guidelines on this procedure.

• No freight costs, service fees or credit card surcharges can be refunded.
• We reserve the right to replace, credit, refund or exchange faulty products at our discretion.
• Product packaging/contents/condition should be original.
• A processing fee of $11.00 (inclusive of GST) will be deducted from your payment.